Title

Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education

Document Type

Article

Publication Date

2008

Abstract

The current study was designed to examine the emotional labor of Chinese college instructors and its effects on teacher burnout and satisfaction. Four major findings were drawn: (a) of the three dimensions of emotional labor, Chinese college instructors engaged in deep acting the most and surface acting the least; (b) surface acting had deleterious effects on teacher burnout and satisfaction, but deep acting and authenticity had positive effects; (c) the three dimensions of emotional labor differed in magnitude as predictors of teacher burnout and satisfaction; and (d) both the emotional labor scale and the burnout scale conformed to the three-factor model with a Chinese sample.

Comments

Copyright 2008 Taylor and Francis

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Publication Title

Communication Education

Published Citation

Zhang, Qin & Zhu, Weihong. (2008). "Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education." Communication Education, 57(1), 105-122.

DOI

10.1080/03634520701586310