Managing Anger in the Workplace
Co authors: Donald Gibson and Bruce Tulgan
In any organization, we must contend with competitors and unpredictable markets. There is bound to be conflict and therefore, conflict management is essential. Relationships at work tend to be interdependent, competitive, hierarchical, overexposed, and compulsory. Keeping the interests of yourself, your boss, your peers, your subordinates, your vendors, and your customers in alignment all the time is impossible. Learning the proper conflict management techniques are essential. Thus, for most people, work involves a constant juggling of-and wrestling with-competing interests. Whether the stakes are pecuniary, psychological, or both, they are always on the line in every interaction at work. While the workplace is an environment more likely to provoke feelings of anger, the consequences of poorly managed anger in the workplace may be much greater than in other contexts. At the same time, if managed effectively, anger can be a positive and productive emotion producing valuable data, as well as considerable motivation. Managing Anger in the Workplace will help you understand the costs and benefits of anger in the workplace; diagnose anger and common anger syndromes; use the underlying causes of anger as data to continually improve relationship, systems, practices, and policies; and manage anger in yourself, in others, and in your team. -- Publisher description.
Gibson, D. E. & Tulgan, B. (2002). Managing Anger in the Workplace. Amherst, MA: HRD Press.
Gibson, Donald E. and Tulgan, Bruce, "Managing Anger in the Workplace" (2002). Business Faculty Book Gallery. 23.