Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education
The current study was designed to examine the emotional labor of Chinese college instructors and its effects on teacher burnout and satisfaction. Four major findings were drawn: (a) of the three dimensions of emotional labor, Chinese college instructors engaged in deep acting the most and surface acting the least; (b) surface acting had deleterious effects on teacher burnout and satisfaction, but deep acting and authenticity had positive effects; (c) the three dimensions of emotional labor differed in magnitude as predictors of teacher burnout and satisfaction; and (d) both the emotional labor scale and the burnout scale conformed to the three-factor model with a Chinese sample.
Zhang, Qin and Zhu, Weihong, "Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education" (2008). Communication Faculty Publications. 30.
Zhang, Qin & Zhu, Weihong. (2008). "Exploring emotion in teaching: Emotional labor, burnout, and satisfaction in Chinese higher education." Communication Education, 57(1), 105-122.
Copyright 2008 Taylor and Francis
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