Assessing Academic Library Performance: A Handbook


Assessing Academic Library Performance: A Handbook


Editor: Holt Zaugg

Contributing author: Barbara Ghilardi



Barbara Ghilardi is a contributing author, "Creating Space with Our Community in Mind: A Library Building Assessment," Chapter 10, pp. 95-106.

Assessment is essential to describe a library’s value and to inform decision-making.

Using the four key assessment components of design, data collection, data analysis, and dissemination, Assessing Academic Library Performance: A Handbook provides strategies and case studies for performing four different types of assessments:

  • Service assessments for the library’s outward and inward facing services that either help library users or other library employees to help users. These assessments focus on providing and improving how things are done to better serve others.
  • Resources assessments for the physical and virtual resources that the library has in its holdings or to which it provides access. Resources are the reason libraries exist as they help patrons in instructional and research pursuits.
  • Space assessments for physical and online library spaces. These assessments help ensure that spaces meet user needs.
  • Personnel relationship assessments look at how library employees interact with each other. as library professionals. While not for evaluation or advancement purposes, these types of assessments provide information on what library employees can do to improve their relationships with one another.

Each section has information on conducting each aspect of libraries followed by three examples to illustrate how assessment is used to support descriptions of library value and to help library employees make decisions that are critical to library improvement.



Publication Date



Copyright 2021 Rowman & Littlefield

Publication Information

Zaugg, Holt, ed. Assessing Academic Library Performance: a Handbook. Lanham: Rowman & Littlefield, 2021.

Assessing Academic Library Performance: A Handbook