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This paper explores the relationship between Knowledge Work and IT outsourcing which gained visibility during the 2004 US Presidential election campaign. The outsourcing phenomenon is maturing and companies have learned what is appropriate to outsource and for what reasons. That is causing some tasks to return to the US. Understanding Knowledge Work will help companies make decisions regarding effective outsourcing.


This article, published by the International Association for Computer Information Systems, is freely available at

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Issues in Information Systems

Published Citation

McAdams, Arthur C.; Tellis, Winston M.. ‘Knowledge Work and IT Outsourcing: Is Some Work Returning to the United States?.' Issues in Information Systems v.7, 2 (2006): 280-283.

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