Communication case studies for health care professionals : an applied approach, 2nd edition

Title

Communication case studies for health care professionals : an applied approach, 2nd edition

Files

Document Type

Book

Description/Summary

Preceded by: Interactive case studies in health communication / Michael P. Pagano. c2010.

The importance of good communication between health professionals and patients has been well documented. Not only does it foster patient satisfaction, it can have a profound effect on health outcomes. This casebook/workbook helps students, faculty, and health care providers to assess and practice key interpersonal and health communication skills. It presents 45 communication scenarios for students to critique and rewrite in order to enhance the interpersonal relationships of participants. The second edition builds on the first with the addition of 11 new cases and theoretical discussions of interpersonal, gender, intercultural, organizational, and media communication. Additionally, the new edition analyzes each scenario in detail to facilitate broader use by an interprofessional team and expand awareness of the specific skills needed by each health care professional. The new Take-Away Considerations feature at the end of each case study reinforces an understanding of the elements of effective communication. With an eye to time management, each chapter includes effective and ineffective examples of interpersonal communication and interpersonal relationship building. Cases follow the same format including theoretical underpinnings of a particular skill or set of communication skills, an overview of key topics, initial interaction (for role play or analysis), discussion questions (with space for answers), interactive activities and an alternate interaction highlighting more effective communication behaviors, follow-up discussion, key points, and Take-Away Considerations. Scenarios can be used for role play and follow-up discussion in the classroom, for small group work, or individually, as well as in the simulation center and for interprofessional education courses.

ISBN

9780826125170

Publication Date

2015

Publication Information

Pagano, Michael. [2015]. Communication case studies for health care professionals : an applied approach, 2nd edition. New York: Springer.

Comments

Copyright 2015 Springer

Communication case studies for health care professionals : an applied approach, 2nd edition

@ the DiMenna-Nyselius Library

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